Unable to print from Outlook - error "Cannot print unless an item is selected...."
Recently after an upgrade, printing from the Outlook stopped working, when user trying to print, they get an error "Cannot print unless an item is selected. Select an item and try print again".
What is the Outlprnt file
Outlook stores its print settings in the Outlprnt file. If this file has become corrupted or is missing, you may not be able to print or change print settings in Outlook. To resolve this issue,
After many attempts to find a solution to this found the following workable solution that works and less time consuming (requires admin permissions) ...
Step by step approch
1. Log out of Outlook, ask user to save any work they may be working on...
2. Go to the following directory C:\users\<the user profile name>\AppData\Roaming\Microsoft\Outlook\
3.Find the Outprnt file and rename it to .old
4. Restart Outlook and try to print - hey presto it works.
Note: Still trying to investigate this why this is happening but the above solution works great !, with user happy.