Open shared mailbox via webmail
Shared mailbox are monitor by a number of staff, Shared mailbox appears on the Outlook App automatically those who without the Outlook App can access it via Webmail using the medioth below:
Open up your webmail click on your picture or name initials, click on open another mailbox
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when prompt box appears click type in sharedmaibox name i.e. Sensestaff@sensescotland.org.uk
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This will give staff access to the shared mailbox